Hi All
We have a failure queue which form part of our call flow design so should some sort of error occur calls are routed to the failure queue, we also have the Genesys Cloud alerting setup on this as per the below:
For Interactions offered to ACD > 0 and email is set to trigger aswell as the Genesys Cloud notification.
I noticed that yesterday this did not work, we had a couple of calls route to the Failure queue. We received one notification as expected but it did not work for the other 3 calls that were routed to our Failure queue
The current status is Alerting with a red triangle,
#SystemAdministration------------------------------
Paula Fleming
Cigna
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