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  • 1.  Insights app for iOS

    Posted 30 days ago

    Hello!

    Testing mob app in an iOS device once granted permissions shared in FAQs: Insights for iOS - Genesys Cloud Resource Center (mypurecloud.com)

    still getting Permissions Error.


    #Integrations
    #SystemAdministration
    #Telephony

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    Xavier Mateu
    SAGE GLOBAL SERVICES LIMITED
    ------------------------------


  • 2.  RE: Insights app for iOS

    GENESYS
    Posted 29 days ago
    Edited by Brian Dupuis 29 days ago

    Hi Xavier,

    The documented permissions should be the only required permissions for Insights. While I'm sure you've already done it, can you please verify that the user definitely has all of those permissions? If the problem persists I'll recommend reaching out to Care for further assistance.



    ------------------------------
    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI
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  • 3.  RE: Insights app for iOS

    Posted 29 days ago

    Thanks Brian, this has been already solved!



    ------------------------------
    Xavier Mateu
    SAGE GLOBAL SERVICES LIMITED
    ------------------------------



  • 4.  RE: Insights app for iOS

    Posted 16 days ago

    Hi @Brian Dupuis,

    Could you share if the mobile app works at division aware?

    Thanks!



    ------------------------------
    Xavier Mateu
    SAGE GLOBAL SERVICES LIMITED
    ------------------------------



  • 5.  RE: Insights app for iOS

    GENESYS
    Posted 15 days ago

    Yes, Insights uses division-aware endpoints.



    ------------------------------
    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI
    ------------------------------



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