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Hi everybody,We are currently using a Genesys script for our customer service agents so that they can transfer calls if needed to our sales reps. We built the script so that customer service agents can select 2 variables (country and vertical) in the script, and based on that the call will be routed to queues in which we have sales rep with the corresponding skills. This solution implies that the sales rep have to be On Queue, but that's not something we can apply unfortunately.As a result, I am looking for a solution to this. I am wondering if instead of queues, we can route the transfers using the sales reps extensions, or another solution that does not require the sales rep to be On Queue. The reason is because our sales reps do not use the On Queue status. They log in but do not switch between statuses.Any inputs would be appreciated.Best,Louis
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