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Hi,I was curious if there was an option in Genesys to add automated responses in the way I am considering it. Can we add a rule to a queue that states if there have had interactions waiting for 48 hours, that an email goes out to the customer?Thanks
Infrastructure integration responding to events from externally initiated and internally generated events to perform actions based on those behaviors.
https://genesyscloud.ideas.aha.io/ideas/CLPLA-I-756 (you will have to search for the new link.)
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