Hi,
We've created two PureCloud data actions. One is to lookup the number of agents listed as "on-queue" and that is performed by using the Queue ID. The 2nd data action is going to lookup the Queue by name and return its ID. You can see how the 2nd action feeds the first.
I have created the data actions and I'm able to to input String version of the Queue name and it works fine and successfully outputs the Queue ID when testing.
When I plug this into the In-queue architect flow it just gets an error when the step is reached. No debug in in-queue flows. :(
The logic goes. .. Call hits in-queue -> assign a variable the "call.CurrentQueue" builtin (convert it to a string) -> plug that variable into my data actions input.
#Integrations#Roadmap/NewFeatures------------------------------
Tanner Albus
Realpage, Inc.
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