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Thanks Vaun. I am looking at the APIs but thinking that a massive user base would choke this pretty fast. Say 200Gb/day or more, all via API? Ouch. Doing extracts from Infomart to send 3-4 times/day to the customer's local datamart was doable via SFTP.
I realize the architecture is different, so not suggesting the Engage reporting architecture, was just thinking of getting that data into a central repository in raw format. However it can be accomplished.
As for partners, those solutions seem to be developed for smaller customers. I doubt that Genesys would be upsetting them for large enterprise account datamarts. But all conjecture at this point. The additional functionality that a datamart can provide isn't just reporting, but extends to things like which customers are calling repeatedly, what are the minute to minute call volume reactions to TV or radio campaigns, etc. And merging the Genesys data with external application data for even more value.
Will continue to look into the APIs, but doing so with an initial thought that it can't scale for large customers. I hope that I am wrong!
Thanks again for your feedback.
Don, Thank you! BTW, that customer you mentioned may have been my team.
I will dissect the API to make sure it contains everything we may need. The first few I looked at were views and they won't work for us as we want the raw data not aggregated or filtered.
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