Hi Elliott
If I'm reading that right you want these agents in the Queue to make Outbound calls but not receive Inbound calls for that same Queue.
You can have the agents in the queue membership but deactivate them, this allows them to still make outbound calls on behalf of the queue, but won't receive inbound calls while OnQueue.
Supervisors can activate/deactivate agents:
Or you can have agents self manageHope that helps, otherwise I've misunderstood what you are after.
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Anton Vroon
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Original Message:
Sent: 05-16-2022 18:06
From: Elliott Chambers
Subject: Placing calls on behalf of a queue
I've been doing some digging and cannot find an answer to this. We have Agents that are on call for any given Queues. There are some queues they need to make outbound calls for, but should not receive inbound calls (ON QUEUE). I found the below forum on placing a call on behalf of a queue, but it does not support the feature I am looking for.
Has anyone had this experience and can allude to any possible solutions?
Place a call on behalf of a queue - Genesys Cloud Resource Center (mypurecloud.com)
#Outbound
#Telephony
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Elliott Chambers
Business Analyst
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