Genesys Cloud (formerly PureCloud)

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Genesys Cloud Weekly Release Notes - 8/5/2020

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  • 1.  Genesys Cloud Weekly Release Notes - 8/5/2020

    Posted 08-05-2020 09:50
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    Contact center

    Limit on number of exported entities in aggregate Performance views

    PureCloud now limits the number of entities that contact center managers, supervisors, and agents can export in aggregate Performance views to 2,500 maximum. For example, an Agents Performance Summary view export can have up to 2,500 agents. For more information, see Export view data.


    Introducing Google data actions integration

    The new Google data actions integration runs as a PureCloud service. The integration enables administrators to create custom actions to act on data in Google applications like Google Cloud and G Suite. For more information, see About the Google data actions integration


    View organization configuration changes with audit log viewer

    The new audit log viewer enables customers to view administrative changes made to their PureCloud organization configuration. Access the audit log viewer from the footer on each PureCloud Admin page. For more information, see About the audit log viewer


    Matt Lawson
    Genesys - Employees
    Manager, Online Communities