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PureCloud now limits the number of entities that contact center managers, supervisors, and agents can export in aggregate Performance views to 2,500 maximum. For example, an Agents Performance Summary view export can have up to 2,500 agents. For more information, see Export view data.
The new Google data actions integration runs as a PureCloud service. The integration enables administrators to create custom actions to act on data in Google applications like Google Cloud and G Suite. For more information, see About the Google data actions integration.
The new audit log viewer enables customers to view administrative changes made to their PureCloud organization configuration. Access the audit log viewer from the footer on each PureCloud Admin page. For more information, see About the audit log viewer.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.