Contact center
Limit on number of exported entities in aggregate Performance views
PureCloud now limits the number of entities that contact center managers, supervisors, and agents can export in aggregate Performance views to 2,500 maximum. For example, an Agents Performance Summary view export can have up to 2,500 agents. For more information, see Export view data.
Integrations
Introducing Google data actions integration
The new Google data actions integration runs as a PureCloud service. The integration enables administrators to create custom actions to act on data in Google applications like Google Cloud and G Suite. For more information, see About the Google data actions integration.
Platform
View organization configuration changes with audit log viewer
The new audit log viewer enables customers to view administrative changes made to their PureCloud organization configuration. Access the audit log viewer from the footer on each PureCloud Admin page. For more information, see About the audit log viewer.
#Roadmap/NewFeatures------------------------------
Matt Lawson
Genesys - Employees
Manager, Online Communities
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