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Speech Analytics for Premise Based Edges (i.e. BYOC Premise) Beta

  • 1.  Speech Analytics for Premise Based Edges (i.e. BYOC Premise) Beta

    GENESYS
    Posted 10-23-2020 09:06

    Hey Genesys Cloud Users,

    We are looking for GC3 customers who are interested in being part of the Beta Program for support for Voice Transcription / Speech Analytics with Premise based Edges (i.e. Bring Your Own Carrier Premise). If you are interested, please reach out to rakesh.tailor@genesys.com.

    To qualify you must be:

    • A GC3 level Customer

    • Have Edge on Premise (i.e. BYOCP)

    • Have US English Contact Center Agents (i.e. in us-west or us-east)

    #SpeechandTextAnalytics

    Thanks,

    ​​
    #QualityManagement
    #Roadmap/NewFeatures
    #Telephony

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    Rakesh Tailor
    Director, Product Management - Workforce Engagement
    Genesys Cloud
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  • 2.  RE: Speech Analytics for Premise Based Edges (i.e. BYOC Premise) Beta

    Posted 10-26-2020 09:44
    Hi Rakesh,

    Is this beta going to remain restricted to the US Regions? This is a feature on many customers radars and I would have hoped that offering to multiple language regions would have been part of the testing.

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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
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  • 3.  RE: Speech Analytics for Premise Based Edges (i.e. BYOC Premise) Beta

    GENESYS
    Posted 10-26-2020 11:15
    The beta is focused on scale testing and we will be able to achieve that scale in the US regions alone.  The beta will be short, only 4 weeks, so GA will come shortly thereafter for all regions.

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    Rakesh Tailor
    Director, Product Management - Workforce Engagement
    Genesys Cloud
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