Genesys Cloud CX

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  • 1.  Sharing reports and performance views

    Posted 10-13-2021 06:58

    I'd like to know if there's any possibility for sharing performance views (that is, share a view that you have saved with another users so they have not to reconfigure again the view) and reports (it seems every user only sees reports created by himself, but cannot see/run reports created by other users)


    Daniel Ondiviela

  • 2.  RE: Sharing reports and performance views

    Posted 10-14-2021 12:51
    Hi Daniel,

    Full disclosure here - I work for Brightmetrics - but, this is one of the very things we created Brightmetrics to do. Our analytics product allows dashboards and reports to be easily shared across users and limited to viewership or editing permissions as needed.

    We're an AppFoundry vendor and we offer a 30 day trial - feel free to check us out. We'd also be happy to take you through a demo.

    Please let me know if you have any questions.

    Peter Hornberger

  • 3.  RE: Sharing reports and performance views

    Posted 10-17-2021 15:48
    For Performance Views, Just copy the URL from your browser and share that, and from there they can save that view with the same parameters themselves. - As you update filters etc the url updates too.

    Not sure if about the reports though.

    Anton Vroon