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Genesys Cloud Community Q&A Show - Episode 10 (Latitude by Genesys)

  • 1.  Genesys Cloud Community Q&A Show - Episode 10 (Latitude by Genesys)

    Posted 07-30-2020 14:23
    Edited by Matt Lawson 08-19-2020 14:48
    Hey Everyone,

    Cris and Ian from the Latitude by Genesys team stopped by the Q&A Show to give a quick overview of Latitude, which is always striving to solve the collections and recovery challenge! This video gives a great overview of the product, which has a new integration with Genesys Cloud (something to look forward to), and after Ian gives a tour of the platform, they discuss the future of the product and how it can be impactful in the era of Covid-19!

    If you have follow-up questions for Ian and Cris, simply start a new discussion in the Latitude Community! They would love to hear from you.

    Also, George discusses a new feature that will help you remember queues and find queues in Genesys Cloud!

    If you have an idea for a future guest or episode of the Q&A Show, please email us! You can send your ideas to



    Matt Lawson
    Genesys - Employees
    Manager, Online Communities