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Before make Decision on Call Transfer

  • 1.  Before make Decision on Call Transfer

    Posted 6 days ago
    I am thinking to create a task , and transfer the inbound calls to,  two external numbers. (e.g DID-A  and DID-B)

    1st call transfer to DID-A
    2nd call transfer to DID-B
    3rd call transfer to again DID-A
    4rth call transfer to again DID-B
    ....... and so on.
    kind of perform round robin (or load balance  between two DID's .

    I am not sure how I am going to achieve, may be create variable, Decision etc ...

    Kind Regards,
    Muhammad




    #ArchitectureandDesign

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    Muhammad Zubair
    Alberta Health Services
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  • 2.  RE: Before make Decision on Call Transfer

    Posted 6 days ago
    Use a data table to keep a field for 0 and 1.  Calls comes in and you read table.  0 goes to A and you set field to 1.  Call comes in and you read 1 and route to B and set to 0 and so forth.  You need data action to set the field.

    Robert

    Robert Wakefield-Carl
    Sr. Director – Innovation Architects | Avtex

    T: 949-268-5104
    C: 310-350-2010
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  • 3.  RE: Before make Decision on Call Transfer

    Posted 6 days ago
    Thank you so much @Robert Wakefield-Carl I really appreciate :)

    I have created the Data table , give below, not sure if fields are correct ? your support is really appreciated.
    ​Created the task and you please conform for that as well ?


    Kind Regards,
    Muhammad

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    Muhammad Zubair
    Alberta Health Services
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  • 4.  RE: Before make Decision on Call Transfer

    Posted 6 days ago
    You only need one field called Value or something like that and you will toggle the value from 0 to 1 and vice versus.  You will us a table lookup on that field.    Your data action will change that field.


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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