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  • 1.  permission for agents

    Posted 09-12-2019 10:40

    Hello genesys,

    i am wondering if is it possible to restrict agent to end interaction (disable hang up icon ) while he is in call.

    thanks


    #ArchitectureandDesign
    #SystemAdministration

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    David Maged
    IST Integration Services And Technologies Co.
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  • 2.  RE: permission for agents

    GENESYS
    Posted 09-12-2019 10:57
    No, that is not something you can control.

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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    Original Message


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