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  • 1.  Play an annoncement after Transfert to Voicemail of a queue

    Posted 04-09-2021 03:43
    Hi,

    Is it possible to play an announcement (like: your message has been recorded, thank you) to the callers after they reach voicemail and record a message ?
    I seen in the Architect that we cannot add annoncement bloc after Transfert to voicemail of queue.

    Any idea ?

    Thank you.
    #Omni-ChannelDesktop/UserInterface
    #Routing(ACD/IVR)
    #Telephony


  • 2.  RE: Play an annoncement after Transfert to Voicemail of a queue

    Posted 04-11-2021 20:31
    Hi Mostafa,

    The Transfer to Voicemail is a terminating activity in a call flow, so as long as it believes the data has been captured successfully you can't take any additional actions.

    ------------------------------
    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
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