Genesys Cloud CX

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  • 1.  Core Services + DNS

    Top 25 Contributor
    Posted 10-17-2021 23:58

    I am in phase of testing BYOC
    For BYOC there is requirement for Core services as below.

    Ports for core services - Genesys Cloud Resource Center (mypurecloud.com)

    Would like to understand what domain the corporate server should resolve. in BYOC scenario.

    We already have our internal DNS servers which all the desktops are using it, so DNS 53 is already opened in our environment.,
    But it is not clear what domain should the corporate DNS server should be able to resolve it in BYOC scenario?

    Is there any details are information regarding this ?


    #ArchitectureandDesign

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    Rajeev Srikant
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  • 2.  RE: Core Services + DNS

    Top 25 Contributor
    Posted 10-18-2021 21:09
    Any inputs or help

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    Rajeev Srikant
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  • 3.  RE: Core Services + DNS

    Top 25 Contributor
    Posted 10-20-2021 06:47
    Any inputs or help

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    Rajeev Srikant
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  • 4.  RE: Core Services + DNS

    Top 25 Contributor
    Posted 10-21-2021 20:34
    Any inputs or help ?

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    Rajeev Srikant
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  • 5.  RE: Core Services + DNS

    Top 25 Contributor
    Posted 10-24-2021 20:33
    Any help

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    Rajeev Srikant
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  • 6.  RE: Core Services + DNS

    Top 25 Contributor
    Posted 10-24-2021 21:06

    My understanding is that my internal DNS server should be able to resolve the below URL.

    This URL is required for the phone provisioning. Is this right ?

    https://phone-home.ap-northeast-1.mypurecloud.jp


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    Rajeev Srikant
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  • 7.  RE: Core Services + DNS

    Top 25 Contributor
    Posted 10-25-2021 21:46
    All - Any inputs r help

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    Rajeev Srikant
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  • 8.  RE: Core Services + DNS

    Top 25 Contributor
    Posted 28 days ago
    All - Any inputs r help

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    Rajeev Srikant
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