What ways do your orgs use to combat duplicate contacts on a contact list using campaigns?

While our org operate and can wash data vigorously to ensure each contact is unique we do find crossover occurring.
Would you think creating a 2nd dnc file and adding that to the campaign to do a check against the actual contact list being dialed would be a temporary solution?

Looking for your thoughts and ideas on how to combat this in a more efficient way and reduce the risk of becoming a nuisance to customers with repeat calls.

Cheers
#Outbound

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Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
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Hi Darryn,

As usual, thanks for posting your question here in the community. Our friend @George Ganahl was able to provide a walkthrough in the most recent episode of the PureCloud Community Q&A Show! Check it out here! :)
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Cole Callahan
Genesys - Employees
Online Community Coordinator
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Original Message:
Sent: 09-03-2019 22:33
From: Darryn Chang
Subject: Campaign Dialer exclusions of duplicate numbers

What ways do your orgs use to combat duplicate contacts on a contact list using campaigns?

While our org operate and can wash data vigorously to ensure each contact is unique we do find crossover occurring.
Would you think creating a 2nd dnc file and adding that to the campaign to do a check against the actual contact list being dialed would be a temporary solution?

Looking for your thoughts and ideas on how to combat this in a more efficient way and reduce the risk of becoming a nuisance to customers with repeat calls.

Cheers
#Outbound

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Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
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