Genesys Cloud (formerly PureCloud)

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Does WFM rescheduling pick up work plan rotation changes?

  • 1.  Does WFM rescheduling pick up work plan rotation changes?

    Top 25 Contributor
    Posted 4 days ago
    Hi all

    If the work plans within a rotation, or the starting week were changed, will those changes be picked up during a reschedule or will changes only be picked up in a fresh schedule generation?
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    Vaun McCarthy
    NTT New Zealand Limited
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