Thanks Robert, that's what I expected too however it doesn't seem to be doing that so I've raised a case.
I've built a one week schedule, and in that schedule is an Agent with a 2 week rotation pattern. In the first build of the schedule they show as being on the "week one" workplan. However if I go into their rotation pattern and swap the start weeks around or change the start date and then go and do a reschedule/rebuild, it is still keeping the original week one workplan in the schedule and not updating it to assign them the week 2 one.
But if I generate a whole new schedule that does pick up the correct rotation week.
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Vaun McCarthy
NTT New Zealand Limited
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Original Message:
Sent: 01-20-2021 13:37
From: Robert Wakefield-Carl
Subject: Does WFM rescheduling pick up work plan rotation changes?
Yes, if you make changes and you reschedule the agents of that schedule, then it will take into account the rotation when running a re-generation.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 01-13-2021 22:00
From: Vaun McCarthy
Subject: Does WFM rescheduling pick up work plan rotation changes?
Hi all
If the work plans within a rotation, or the starting week were changed, will those changes be picked up during a reschedule or will changes only be picked up in a fresh schedule generation?
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Vaun McCarthy
NTT New Zealand Limited
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