Genesys Cloud (formerly PureCloud)

Discussion Thread View
  • 1.  Cloning Agents

    Posted 11-17-2020 04:20
    Hi Everyone

    I don't know if this is on a road map but in GA  & GAX on the Engage platform we have the ability to clone a person so that we can quickly create another person on the platform with the same roles, privileges etc then just change personal details.

    Is there a way to do this on the cloud platform or is it always the case of creating someone new?

    Dann Sanders
    British Telecommunications PLC