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  • 1.  Question Regarding Reporting

    Posted 08-19-2019 15:56


    Hello,

    I have noticed in purecloud agents metric reports sometime for some agent talk time shows 16:00:00 hrs.

    In our organization agents only work for 8 hours I am not sure what's the reason for this one?

    Did anyone else notice the same behaviour?

    Thank you!
    #Reporting/Analytics

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    SShome
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  • 2.  RE: Question Regarding Reporting

    GENESYS
    Posted 09-03-2019 11:03
    Hi Shatabdi,

    Great question! Your question is discussed in the most recent episode of the PureCloud Community Q&A Show. Check it out here!

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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  • 3.  RE: Question Regarding Reporting

    Posted 09-04-2019 04:00
    Would be great if the solution (if there is one) was put in here directly rather than a link.

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    Vaun McCarthy
    Dimension Data New Zealand Ltd.
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