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SSO returning Oh No something went wrong

  • 1.  SSO returning Oh No something went wrong

    Posted 01-30-2019 13:51
    I'm trying to get the AD FS integration to work.  After following the instructions I get an Error Message "Oh No Something went wrong."

    If I go into debug on the Browser and on the network tab I see Im getting a 404 

    https://login.mypurecloud.com/request not found.
    #Integrations

    ------------------------------
    Stephen Ward
    Calibrus
    ------------------------------


  • 2.  RE: SSO returning Oh No something went wrong

    GENESYS
    Posted 01-30-2019 14:34
    I don't see /request anywhere in the configuration instructions. I see:

    AWS Region .                     URL
    US East (N. Virginia)        https://login.mypurecloud.com/saml
    EU (Ireland)                      https://login.mypurecloud.ie/saml
    EU (Frankfurt)                   https://login.mypurecloud.de/saml
    Asia Pacific (Sydney)        https://login.mypurecloud.com.au/saml
    Asia Pacific (Tokyo)          https://login.mypurecloud.jp/saml

    So, perhaps trying /saml instead would work?

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: SSO returning Oh No something went wrong

    Posted 01-30-2019 14:49
      |   view attached
    I agree Im using https://login.mypurecloud.com/saml     after I've logged into SSO  I get redirected to the login page which is then throwing an error.

    ------------------------------
    Stephen Ward
    Calibrus
    ------------------------------

    Original Message


  • 4.  RE: SSO returning Oh No something went wrong

    Posted 01-31-2019 03:00
    We have seen similar error when the SAML signing certificate were changed on IdP and it needed to be update in PureCloud.

    (Note that the SAML certificate must be modified and "-----BEGIN CERTIFICATE-----" and "-----END CERTIFICATE-----" lines must be deleted before .cer file is uploaded to PureCloud)

    ------------------------------
    Jari Riihimäki
    Vintor Oy
    ------------------------------

    Original Message


  • 5.  RE: SSO returning Oh No something went wrong

    Posted 01-31-2019 11:31
    Thanks , yes i've stripped the Begin and End  tags off. Im pretty sure Cert is correct.  

    I appreciate the response , I''ll double check the cert.

    --
    Stephen Ward
    VP of Technology
    Calibrus Call Center LLC



    Original Message


  • 6.  RE: SSO returning Oh No something went wrong

    Posted 02-01-2019 17:16
    Thanks I've confirmed the cert is correct. Still getting error after successful login to AD FS.




    ------------------------------
    Stephen Ward
    Calibrus
    ------------------------------

    Original Message


  • 7.  RE: SSO returning Oh No something went wrong

    Posted 04-05-2019 14:06
    If you followed the Microsoft Azure instructions (https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/purecloud-by-genesys-tutorial), so in User Attributes dialog, change the custom claim Email to email.

    This resolved my issue.

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    Alexandre Souza
    Information Systems do Brasil S/A
    ------------------------------

    Original Message


  • 8.  RE: SSO returning Oh No something went wrong

    Posted 11-13-2019 12:29
    Hello
    Please help.
    In the step 4 is necessary put https://login.mypurecloud.com (of respective region) like Identifier?

    In the Basic SAML Configuration section, if you want to configure the application in IDP-initiated mode, enter the values for the following fields:

    a. In the Identifier box, enter a URL that corresponds to your region:


    ------------------------------
    Gladys Galabay
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
    ------------------------------

    Original Message


  • 9.  RE: SSO returning Oh No something went wrong

    GENESYS
    Posted 11-14-2019 11:38
    Step 4 is only required if you want to configure the application in IDP-initiated mode - where the identity provider, not the service provider, initiates SSO. For example, if you prefer that your users access PureCloud via a portal, rather than the PureCloud login page. 

    Here is a good article that explains the difference between IDP and SP initiated SSO. 




    ------------------------------
    Becky Powell
    Principal Product Manager, PureCloud Open Platform
    Genesys - Employees
    ------------------------------

    Original Message


  • 10.  RE: SSO returning Oh No something went wrong

    Posted 10-11-2021 08:01
    Dear Becky,
    We have the same problem.
    We planed to continue our integration work on Monday 11.10.2021 at 13:00 (Israel time) and we will be happy if You or some engineer from Your team will take place in our integration/tests.


    ------------------------------
    Best regards,

    Yvgeni Liberman
    ITNavPro
    ------------------------------

    Original Message


  • 11.  RE: SSO returning Oh No something went wrong

    GENESYS
    Posted 10-11-2021 12:42
    Hi there Yvgeni, could I ask you to please report your issue to Care and share the case ID with me so that I may follow up? Thank you!

    ------------------------------
    Becky Powell
    Director, Product Management
    Genesys - Employees
    ------------------------------

    Original Message


  • 12.  RE: SSO returning Oh No something went wrong

    Posted 11-14-2020 17:07
    Hi Stephen

    What was the solution in the end for you on this?

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    Vaun McCarthy
    NTT New Zealand Limited
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    Original Message


  • 13.  RE: SSO returning Oh No something went wrong

    Posted 11-14-2020 18:19
    No solution . terrible genesys support as always. so I gave up.

    ------------------------------
    Stephen Ward
    Calibrus
    ------------------------------

    Original Message


  • 14.  RE: SSO returning Oh No something went wrong

    GENESYS
    Posted 11-14-2020 18:36
    Oh dear. Stephen, this is not our intent at all. Please let me take this issue to our developer team on Monday and I will return with more detail, since my original answer did not suffice. 

    Terribly sorry and always here to help,

    Becky

    ------------------------------
    Becky Powell
    Principal Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


  • 15.  RE: SSO returning Oh No something went wrong

    Posted 11-16-2020 00:15
    This might be a good topic for the next Q&A show :)

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------

    Original Message


  • 16.  RE: SSO returning Oh No something went wrong

    Posted 10-08-2021 15:36
    Hi @Stephen Ward,

    Did you finally get it to work?

    I have the same problem with Okta, when i try to login trought Okta (Genesys Cloud app in Okta), open in a new window with Genesys saying "Oh no! Something went wrong"....

    I tried to contact with customer support but they say they don't know where to apply the parameters "email" and "ServiceName" and giving that answer they are satisfied? Pitiful.

    @Becky Powell could you help me?

    Thanks in advance.
    Regards.​​​

    ------------------------------
    Carlos Camacho Jimenez
    Evolutio Cloud Enabler S.A.
    ------------------------------

    Original Message


  • 17.  RE: SSO returning Oh No something went wrong

    GENESYS
    Posted 10-11-2021 12:38
    Hi Carlos, can you please share with me your Care case ID? Feel free to email me directly at becky.powell@genesys.com and I'll do my best to help.

    ------------------------------
    Becky Powell
    Principal Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


  • 18.  RE: SSO returning Oh No something went wrong

    GENESYS
    Posted 11-16-2020 17:25
    Hello @Vaun McCarthy and @Stephen Ward,

    I spoke with the Dev lead for our Auth service on this topic today. Unfortunately, there is not enough information in this thread ​​for him to troubleshoot with any accuracy. 

    If you would, please open a case with our Care team to investigate - and let me know the case number so that I can escalate accordingly and get you the fastest response possible. You can reach me at becky.powell@genesys.com. 

    Again, I am very sorry for your frustration here.

    ------------------------------
    Becky Powell
    Principal Product Manager
    Genesys - Employees
    ------------------------------

    Original Message


  • 19.  RE: SSO returning Oh No something went wrong

    Posted 03-08-2022 02:59
    We recently encountered this error message whilst integrating to Azure AD. In our case we found that SP-initiated sign-ons were working, however IDP-initiated sign-ons from the myapps.microsoft.com portal were not. I haven't check if this was the same as the OP's issue.

    Genesys Care identified the root cause to be with way the custom attributes had been created in Azure, those attributes being OrganizationName, ServiceName and email (https://help.mypurecloud.com/articles/add-microsoft-azure-ad-premium-single-sign-provider). Turns out that when creating the attributes, Azure AD automatically defined a namespace for them of the same name. So our SAML response had entries like this:

    <Attribute Name="OrganizationName/OrganizationName">
        <AttributeValue>mycustomername</AttributeValue>
    </Attribute>

    Problem was resolved by setting the namespace to blank. Hope this helps.

    ------------------------------
    Mark Goldsmith
    NTT Australia Pty Ltd.
    ------------------------------

    Original Message


  • 20.  RE: SSO returning Oh No something went wrong

    Posted 03-08-2022 03:09
    Good to know thanks Mark.  What specifically did you have to send through to Genesys Care for them to troubleshoot this?

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    Vaun McCarthy
    ------------------------------

    Original Message


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