Genesys Cloud (formerly PureCloud)

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SSO returning Oh No something went wrong

  • 1.  SSO returning Oh No something went wrong

    GCAP Member
    Posted 01-30-2019 13:51
    I'm trying to get the AD FS integration to work.  After following the instructions I get an Error Message "Oh No Something went wrong."

    If I go into debug on the Browser and on the network tab I see Im getting a 404

    https://login.mypurecloud.com/request not found.
    #Integrations

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    Stephen Ward
    Calibrus
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  • 2.  RE: SSO returning Oh No something went wrong

    GENESYS
    Posted 01-30-2019 14:34
    I don't see /request anywhere in the configuration instructions. I see:

    AWS Region .                     URL
    US East (N. Virginia)        https://login.mypurecloud.com/saml
    EU (Ireland)                      https://login.mypurecloud.ie/saml
    EU (Frankfurt)                   https://login.mypurecloud.de/saml
    Asia Pacific (Sydney)        https://login.mypurecloud.com.au/saml
    Asia Pacific (Tokyo)          https://login.mypurecloud.jp/saml

    So, perhaps trying /saml instead would work?

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    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
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  • 3.  RE: SSO returning Oh No something went wrong

    GCAP Member
    Posted 01-30-2019 14:49
      |   view attached
    I agree Im using https://login.mypurecloud.com/saml     after I've logged into SSO  I get redirected to the login page which is then throwing an error.

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    Stephen Ward
    Calibrus
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  • 4.  RE: SSO returning Oh No something went wrong

    Posted 01-31-2019 03:00
    We have seen similar error when the SAML signing certificate were changed on IdP and it needed to be update in PureCloud.

    (Note that the SAML certificate must be modified and "-----BEGIN CERTIFICATE-----" and "-----END CERTIFICATE-----" lines must be deleted before .cer file is uploaded to PureCloud)

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    Jari Riihimäki
    Vintor Oy
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  • 5.  RE: SSO returning Oh No something went wrong

    GCAP Member
    Posted 01-31-2019 11:31
    Thanks , yes i've stripped the Begin and End  tags off. Im pretty sure Cert is correct.  

    I appreciate the response , I''ll double check the cert.

    --
    Stephen Ward
    VP of Technology
    Calibrus Call Center LLC





  • 6.  RE: SSO returning Oh No something went wrong

    GCAP Member
    Posted 02-01-2019 17:16
    Thanks I've confirmed the cert is correct. Still getting error after successful login to AD FS.




    ------------------------------
    Stephen Ward
    Calibrus
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  • 7.  RE: SSO returning Oh No something went wrong

    Posted 04-05-2019 14:06
    If you followed the Microsoft Azure instructions (https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/purecloud-by-genesys-tutorial), so in User Attributes dialog, change the custom claim Email to email.

    This resolved my issue.

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    Alexandre Souza
    Information Systems do Brasil S/A
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  • 8.  RE: SSO returning Oh No something went wrong

    Posted 11-13-2019 12:29
    Hello
    Please help.
    In the step 4 is necessary put https://login.mypurecloud.com (of respective region) like Identifier?

    In the Basic SAML Configuration section, if you want to configure the application in IDP-initiated mode, enter the values for the following fields:

    a. In the Identifier box, enter a URL that corresponds to your region:



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    Gladys Galabay
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
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  • 9.  RE: SSO returning Oh No something went wrong

    GENESYS
    Posted 11-14-2019 11:38
    Step 4 is only required if you want to configure the application in IDP-initiated mode - where the identity provider, not the service provider, initiates SSO. For example, if you prefer that your users access PureCloud via a portal, rather than the PureCloud login page.

    Here is a good article that explains the difference between IDP and SP initiated SSO.




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    Becky Powell
    Principal Product Manager, PureCloud Open Platform
    Genesys - Employees
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  • 10.  RE: SSO returning Oh No something went wrong

    Top 25 Contributor
    Posted 14 days ago
    Hi Stephen

    What was the solution in the end for you on this?

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 11.  RE: SSO returning Oh No something went wrong

    GCAP Member
    Posted 14 days ago
    No solution . terrible genesys support as always. so I gave up.

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    Stephen Ward
    Calibrus
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  • 12.  RE: SSO returning Oh No something went wrong

    GENESYS
    Posted 14 days ago
    Oh dear. Stephen, this is not our intent at all. Please let me take this issue to our developer team on Monday and I will return with more detail, since my original answer did not suffice.

    Terribly sorry and always here to help,

    Becky

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    Becky Powell
    Principal Product Manager
    Genesys - Employees
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  • 13.  RE: SSO returning Oh No something went wrong

    Top 25 Contributor
    Posted 13 days ago
    This might be a good topic for the next Q&A show :)

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 14.  RE: SSO returning Oh No something went wrong

    GENESYS
    Posted 12 days ago
    Hello @Vaun McCarthy and @Stephen Ward,

    I spoke with the Dev lead for our Auth service on this topic today. Unfortunately, there is not enough information in this thread ​​for him to troubleshoot with any accuracy.

    If you would, please open a case with our Care team to investigate - and let me know the case number so that I can escalate accordingly and get you the fastest response possible. You can reach me at becky.powell@genesys.com.

    Again, I am very sorry for your frustration here.

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    Becky Powell
    Principal Product Manager
    Genesys - Employees
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