Take a look at the API documentation here:
https://developer.genesys.cloud/api/rest/v2/quality/You can query for a list of evaluations:
/api/v2/quality/evaluations/queryAnd then get the evaluation details:
/api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}If you need more help, I suggest posting in the developer forum:
https://developer.genesys.cloud/forum/Thanks,
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Rakesh Tailor
Senior Director, Product Management - Workforce Engagement
Genesys Cloud
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Original Message:
Sent: 10-17-2021 21:06
From: Hazem Saeed
Subject: APIs for showing detailed report for the selection of the evaluation forms
Dear Genesysians,
Hope everything is doing well with you,
I'm asking if any one know how to use APIs for generating a detailed report of evaluation forms selection and export the Quality form score for every interaction that have been Evaluated.
The point is that I have checked the report : AgentQualityDetailsReport and it only gives the final score for the interaction but in this case we need the whole score data per interaction ( Questions scores in detail )
Appreciate your support regarding this matter,
Thanks in Advance,
#QualityManagement
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Hazem Saeed
IST Networks
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