Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

That sounds like a new phenomenon. Last I looked that column still showed the date the user last logged in, rather than "Never".

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

Yeah, same behaviour here.

The "Welcome sent" column is also showing "Never" for all users.

------------------------------
Paulo Mesquita
Spark NZ Trading
------------------------------

Original Message:
Sent: 11-22-2019 13:57
From: George Ganahl
Subject: Last Login shows ''never" on the manage People page !

That sounds like a new phenomenon. Last I looked that column still showed the date the user last logged in, rather than "Never".

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

Our "Last Login" and "Welcome Sent" has been showing Never for all employees about a week.  I opened a support ticket on 11/22.

------------------------------
Bruce Lambert
Bright Horizons Family Solutions LLC
------------------------------

Original Message:
Sent: 11-22-2019 18:48
From: Paulo Mesquita
Subject: Last Login shows ''never" on the manage People page !

Yeah, same behaviour here.

The "Welcome sent" column is also showing "Never" for all users.

------------------------------
Paulo Mesquita
Spark NZ Trading

Original Message:
Sent: 11-22-2019 13:57
From: George Ganahl
Subject: Last Login shows ''never" on the manage People page !

That sounds like a new phenomenon. Last I looked that column still showed the date the user last logged in, rather than "Never".

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

I also find it is not possible to send a new invitation to any registered user while this error lasts.

This has been going on for a period of 2-3 weeks, but only for a day or so at a time. Lately, it seems that this bug has been with us constantly.

C.P.

------------------------------
Colin Padget
Advania AB
------------------------------

Original Message:
Sent: 11-24-2019 19:57
From: Bruce Lambert
Subject: Last Login shows ''never" on the manage People page !

Our "Last Login" and "Welcome Sent" has been showing Never for all employees about a week.  I opened a support ticket on 11/22.

------------------------------
Bruce Lambert
Bright Horizons Family Solutions LLC

Original Message:
Sent: 11-22-2019 18:48
From: Paulo Mesquita
Subject: Last Login shows ''never" on the manage People page !

Yeah, same behaviour here.

The "Welcome sent" column is also showing "Never" for all users.

------------------------------
Paulo Mesquita
Spark NZ Trading

Original Message:
Sent: 11-22-2019 13:57
From: George Ganahl
Subject: Last Login shows ''never" on the manage People page !

That sounds like a new phenomenon. Last I looked that column still showed the date the user last logged in, rather than "Never".

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

Hi Colin,

 We have the same issue - although operationally it's not been an issue as the initial message has been sent successfully, despite the column showing "Never".

------------------------------
Gordon Thomson
Dialler Manager
Actavo
------------------------------

Original Message:
Sent: 11-25-2019 04:36
From: Colin Padget
Subject: Last Login shows ''never" on the manage People page !

I also find it is not possible to send a new invitation to any registered user while this error lasts.

This has been going on for a period of 2-3 weeks, but only for a day or so at a time. Lately, it seems that this bug has been with us constantly.

C.P.

------------------------------
Colin Padget
Advania AB

Original Message:
Sent: 11-24-2019 19:57
From: Bruce Lambert
Subject: Last Login shows ''never" on the manage People page !

Our "Last Login" and "Welcome Sent" has been showing Never for all employees about a week.  I opened a support ticket on 11/22.

------------------------------
Bruce Lambert
Bright Horizons Family Solutions LLC

Original Message:
Sent: 11-22-2019 18:48
From: Paulo Mesquita
Subject: Last Login shows ''never" on the manage People page !

Yeah, same behaviour here.

The "Welcome sent" column is also showing "Never" for all users.

------------------------------
Paulo Mesquita
Spark NZ Trading

Original Message:
Sent: 11-22-2019 13:57
From: George Ganahl
Subject: Last Login shows ''never" on the manage People page !

That sounds like a new phenomenon. Last I looked that column still showed the date the user last logged in, rather than "Never".

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

We experienced the same too on many org site

------------------------------
Meng Yong
------------------------------

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

Development is working on fixing the Never issue in the two columns.

@Colin Padget they were not able to reproduce the issue with sending an invite, so please open a Care case for that specific issue.​

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 11-24-2019 22:12
From: Meng Yong Choo
Subject: Last Login shows ''never" on the manage People page !

We experienced the same too on many org site

------------------------------
Meng Yong

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

The same issue here.

We have a case for this since last week.



------------------------------
Paulo Mesquita
Spark NZ Trading
------------------------------

Original Message:
Sent: 11-25-2019 09:18
From: George Ganahl
Subject: Last Login shows ''never" on the manage People page !

Development is working on fixing the Never issue in the two columns.

@Colin Padget they were not able to reproduce the issue with sending an invite, so please open a Care case for that specific issue.​

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 11-24-2019 22:12
From: Meng Yong Choo
Subject: Last Login shows ''never" on the manage People page !

We experienced the same too on many org site

------------------------------
Meng Yong

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

I am having the same issue.  IS there an ETA on resolution?

------------------------------
Scott McCann
Rite Aid
------------------------------

Original Message:
Sent: 11-25-2019 14:48
From: Paulo Mesquita
Subject: Last Login shows ''never" on the manage People page !

The same issue here.

We have a case for this since last week.



------------------------------
Paulo Mesquita
Spark NZ Trading

Original Message:
Sent: 11-25-2019 09:18
From: George Ganahl
Subject: Last Login shows ''never" on the manage People page !

Development is working on fixing the Never issue in the two columns.

@Colin Padget they were not able to reproduce the issue with sending an invite, so please open a Care case for that specific issue.​

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 11-24-2019 22:12
From: Meng Yong Choo
Subject: Last Login shows ''never" on the manage People page !

We experienced the same too on many org site

------------------------------
Meng Yong

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

Yes, also the same issue here. Especially on .ie instance. Sometimes it does work, by the way

------------------------------
Marcel Ostendorf
Cloudoe BV
------------------------------

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

Same behavior here for us and our customers.
"Last login" information showing Never

Just as confirmation this issue still persists
Regards

------------------------------
Раско Радојевић
Rasko Radojevic
------------------------------

Original Message:
Sent: 11-27-2019 01:55
From: Marcel Ostendorf
Subject: Last Login shows ''never" on the manage People page !

Yes, also the same issue here. Especially on .ie instance. Sometimes it does work, by the way

------------------------------
Marcel Ostendorf
Cloudoe BV

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

Hi,

I have open a case with customer care, it is not fixed yet, they are scheduled the release for the next Wednesday, the 18th

Regards.

------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------

Original Message:
Sent: 12-12-2019 06:42
From: Rasko Radojevic
Subject: Last Login shows ''never" on the manage People page !

Same behavior here for us and our customers.
"Last login" information showing Never

Just as confirmation this issue still persists
Regards

------------------------------
Раско Радојевић
Rasko Radojevic

Original Message:
Sent: 11-27-2019 01:55
From: Marcel Ostendorf
Subject: Last Login shows ''never" on the manage People page !

Yes, also the same issue here. Especially on .ie instance. Sometimes it does work, by the way

------------------------------
Marcel Ostendorf
Cloudoe BV

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

A fix was scheduled for 12/11/19.  That slipped to 12/18/19.  This is still an issue.  Any update on a fix?

------------------------------
Bruce Lambert
Bright Horizons Family Solutions LLC
------------------------------

Original Message:
Sent: 12-12-2019 07:22
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

I have open a case with customer care, it is not fixed yet, they are scheduled the release for the next Wednesday, the 18th

Regards.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 12-12-2019 06:42
From: Rasko Radojevic
Subject: Last Login shows ''never" on the manage People page !

Same behavior here for us and our customers.
"Last login" information showing Never

Just as confirmation this issue still persists
Regards

------------------------------
Раско Радојевић
Rasko Radojevic

Original Message:
Sent: 11-27-2019 01:55
From: Marcel Ostendorf
Subject: Last Login shows ''never" on the manage People page !

Yes, also the same issue here. Especially on .ie instance. Sometimes it does work, by the way

------------------------------
Marcel Ostendorf
Cloudoe BV

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

Last I heard the latest version of the fix is supposed to release Jan. 9.

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 01-03-2020 17:01
From: Bruce Lambert
Subject: Last Login shows ''never" on the manage People page !

A fix was scheduled for 12/11/19.  That slipped to 12/18/19.  This is still an issue.  Any update on a fix?

------------------------------
Bruce Lambert
Bright Horizons Family Solutions LLC

Original Message:
Sent: 12-12-2019 07:22
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

I have open a case with customer care, it is not fixed yet, they are scheduled the release for the next Wednesday, the 18th

Regards.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 12-12-2019 06:42
From: Rasko Radojevic
Subject: Last Login shows ''never" on the manage People page !

Same behavior here for us and our customers.
"Last login" information showing Never

Just as confirmation this issue still persists
Regards

------------------------------
Раско Радојевић
Rasko Radojevic

Original Message:
Sent: 11-27-2019 01:55
From: Marcel Ostendorf
Subject: Last Login shows ''never" on the manage People page !

Yes, also the same issue here. Especially on .ie instance. Sometimes it does work, by the way

------------------------------
Marcel Ostendorf
Cloudoe BV

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

It's fixed!



------------------------------
Paulo Mesquita
Spark NZ Trading
------------------------------

Original Message:
Sent: 01-06-2020 17:57
From: George Ganahl
Subject: Last Login shows ''never" on the manage People page !

Last I heard the latest version of the fix is supposed to release Jan. 9.

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 01-03-2020 17:01
From: Bruce Lambert
Subject: Last Login shows ''never" on the manage People page !

A fix was scheduled for 12/11/19.  That slipped to 12/18/19.  This is still an issue.  Any update on a fix?

------------------------------
Bruce Lambert
Bright Horizons Family Solutions LLC

Original Message:
Sent: 12-12-2019 07:22
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

I have open a case with customer care, it is not fixed yet, they are scheduled the release for the next Wednesday, the 18th

Regards.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 12-12-2019 06:42
From: Rasko Radojevic
Subject: Last Login shows ''never" on the manage People page !

Same behavior here for us and our customers.
"Last login" information showing Never

Just as confirmation this issue still persists
Regards

------------------------------
Раско Радојевић
Rasko Radojevic

Original Message:
Sent: 11-27-2019 01:55
From: Marcel Ostendorf
Subject: Last Login shows ''never" on the manage People page !

Yes, also the same issue here. Especially on .ie instance. Sometimes it does work, by the way

------------------------------
Marcel Ostendorf
Cloudoe BV

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration

Huzzah!

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 01-14-2020 18:05
From: Paulo Mesquita
Subject: Last Login shows ''never" on the manage People page !

It's fixed!



------------------------------
Paulo Mesquita
Spark NZ Trading

Original Message:
Sent: 01-06-2020 17:57
From: George Ganahl
Subject: Last Login shows ''never" on the manage People page !

Last I heard the latest version of the fix is supposed to release Jan. 9.

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 01-03-2020 17:01
From: Bruce Lambert
Subject: Last Login shows ''never" on the manage People page !

A fix was scheduled for 12/11/19.  That slipped to 12/18/19.  This is still an issue.  Any update on a fix?

------------------------------
Bruce Lambert
Bright Horizons Family Solutions LLC

Original Message:
Sent: 12-12-2019 07:22
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

I have open a case with customer care, it is not fixed yet, they are scheduled the release for the next Wednesday, the 18th

Regards.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 12-12-2019 06:42
From: Rasko Radojevic
Subject: Last Login shows ''never" on the manage People page !

Same behavior here for us and our customers.
"Last login" information showing Never

Just as confirmation this issue still persists
Regards

------------------------------
Раско Радојевић
Rasko Radojevic

Original Message:
Sent: 11-27-2019 01:55
From: Marcel Ostendorf
Subject: Last Login shows ''never" on the manage People page !

Yes, also the same issue here. Especially on .ie instance. Sometimes it does work, by the way

------------------------------
Marcel Ostendorf
Cloudoe BV

Original Message:
Sent: 11-22-2019 12:24
From: Oudderhem Mostafa
Subject: Last Login shows ''never" on the manage People page !

Hi,

When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

I want to know what does "Last Login" field mean, and why it didn't show the real time of last login of the agents ?

Thank you in advance.
#PlatformAdministration
#SystemAdministration