Genesys Cloud (formerly PureCloud)

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Information about a call

  • 1.  Information about a call

    Posted 10-30-2019 17:06
    ​Sorry but I have not learned the Genesys/PureCloud jargon and that make it difficult for me to find answers when searching the knowledge base.

    In one of our flows we are using the command to Set Participant Data. My understanding is this writes a value to the packet of information about the call that stays with the call as it travels thru the system. Is this called the "conversation"?

    I would like to read this packet of information to make sure that the value is being written and what the value looks like.

    My understanding is I could use the Developer Tools API Explorer to be able to do this. At this point I'm stuck. My best guess is I will need to know the conversationid to do this and I'm not sure how to find that.

    The reason I want to read this is I'm attempting to prompt the caller to enter a call back phone number for them to take a survey. I have created the prompt and attempted to capture the number. Now I want to read the packet to see if I was successful or not.

    I have attached my work if anyone would like to review and offer comments.

    Thanks
    #ArchitectureandDesign
    #Unsure/Other

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    Ben Marthin
    Vehicle Service Group, LLC
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  • 2.  RE: Information about a call

    GENESYS
    Posted 10-31-2019 05:18
    Edited by Gurwan Duplenne 10-31-2019 12:36
    Hello,

    If you set some participant data, these will be available at the end of the flow in conversation. You've to use Developer Tools API Explorer (domain depends of your org)  and enter your conversation ID which can be found with performance interaction view.

    Click on your interaction and copy id from url in conversationID of DT API Explorer.

    You'll find you participant data in attributes as follow


    Hope it helps


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    Gurwan Duplenne
    Genesys - Employees
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  • 3.  RE: Information about a call

    Posted 10-31-2019 13:23
    Thanks G​urwan, this is exactly what I needed!

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    Ben Marthin
    Vehicle Service Group, LLC
    PureCloud Go Live: 7/2019
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  • 4.  RE: Information about a call

    GENESYS
    Posted 10-31-2019 11:17
    There is also a Resource Center article with video on how to get the Conversation ID:

    https://help.mypurecloud.com/articles/get-conversation-id-support/

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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  • 5.  RE: Information about a call

    Posted 10-31-2019 13:24
    Thanks George, this is helpful​

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    Ben Marthin
    Vehicle Service Group, LLC
    PureCloud Go Live: 7/2019
    ------------------------------