Our dear friend George stops by to discuss an audit function in Genesys Cloud's API and questions from the Genesys Cloud community are examined!

Show & Tell Segment:

• Agent removed from queue report? - Starts at 1:28

Expert's Picks:

• Expand chat writing space - Starts at 15:56
• Schedule a recall of unreachable webcallbacks - Starts at 17:35
• Is there an API to check for group member status? - Starts at 21:06
• Display Custom Attribute(s) On Interaction Details View - Starts at - 23:26
• SMS Call Flow - Starts at 25:57

Have a question for the Q&A Show or a Topic that you would like to see discussed on a future episode? Email us at QAshow@Genesys.com!​


#PureCloudQAEpisode

------------------------------
Matt Lawson
Genesys - Employees
Manager, Online Communities
------------------------------