Genesys Cloud (formerly PureCloud)

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"Protected" Flag (Legal Hold)

  • 1.  "Protected" Flag (Legal Hold)

    NEW MEMBER
    Posted 02-26-2021 15:15
    Is there a report that lists all protected recordings/transcripts?
    If so, can this be scheduled to run periodically and be sent to an email destination?
    #Reporting/Analytics

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    Twane Boettinger
    First Canadian Title Company Limited
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  • 2.  RE: "Protected" Flag (Legal Hold)

    Top 25 Contributor
    Posted 03-01-2021 11:38
    I believe this API will do that: /api/v2/recordings/deletionprotection, but it is limited to 100.  That is an issue I need to raise with product management.  @George Ganahl, do you know who would handle this?  You can't use this API if you have over 100 flagged without knowing the Conversation ID's, which negates the benefit of this API.




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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: "Protected" Flag (Legal Hold)

    NEW MEMBER
    Posted 03-01-2021 11:47
    Thanks Robert. We'll explore that option for now, but I can foresee the 100 limit becoming an issue as I assume this limit applies to the aggregated forms of communication (phone & text).

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    Twane Boettinger
    First Canadian Title Company Limited
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