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Hello AllI want to know if there is any way to clear the emails in the queue, i.e., there is a customer with multiple flows and multiple queues and each queue is handled by different agent.Now, these were set up long back and have been inactive for long time. Today if i add some one the queue, he is seeing all the emails in the queue which were waiting since may be 1000+ hours. i know this behavior is correct and normal.
Is there any way i could clear the emails waiting in the queue. or what i have done is i created another queue and changed the email routing to this flow. In this case i cannot delete the old queue with an error message - Error deleting the queue( i guess because there are so many emails waiting in this queue)Is there any way to overcome this or any workaround solution to just clear the interactions in queue.
Thanks in advance#emails #queue #Routing #purecloudemails #PureCloudACD #Contactcenteradministration
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