Genesys Cloud CX

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  • 1.  Sandox/Testing Environment

    Posted 01-21-2021 10:52
    Good Day,
    Is there a testing/sandbox  environment , which can be used to test the creation of call flows different from the production environment ? This will be useful in testing new designs and complicated call flows as well as it will come in handy for training new administrators.
    Regards
    #PlatformAdministration

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    Samuel Effange
    Nissan North America, Inc.
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  • 2.  RE: Sandox/Testing Environment

    Posted 01-24-2021 18:35
    There is no free or default dev or sandbox.  You have two options:

    1.  Get a Dev org
    This will costs you a minimum per month and gives you something like 5 or 10 PC3 licenses.  You still have to pay for any usage of voice or BYOT

    2.  Use Divisions
    With divisions in your Production ORG, you can separate out flows to their own division and only people in that division will be able to see it.  The division can also have thier own queues and other parts of the ORG for separation and visibility restrictions.   This method allows you to access your existing data actions and prompts.  When you are done testing, you just move into production and move into your home division.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Sandox/Testing Environment

    Posted 01-27-2022 22:01

    Hi @Robert Wakefield-Carl

    We are in the process of migrating to Genesys Cloud and trying to evaluate the challenges if we decide to have only prod org.

    What would be the biggest challenges if we decide to only have one org and do development and run production on the same org. 



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    Vincent Sabolboro
    ATB Financial
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  • 4.  RE: Sandox/Testing Environment

    Posted 01-27-2022 22:08
    This is what we suggest to all our customers.  At present, there is no escalation process from a Dev ORG to Prod ORG except manual export and import and correcting all the GUID links.  This makes for an error-prone process when procedures are not followed and you have different GUID's for queues, agents, flows, and the like between the ORGS.  We suggest you carve out a Dev division in the Production ORG and also make a PROD division.  Have engineers work in Dev and map all the data actions, common modules, queues, etc in that division when they are developing and when you are ready, it is just a matter of saving into the PROD division and routing to it.  Makes for much easier escalation, fewer errors, and costs a whole heck of lot less.  You just have to make sure developers only have access to flows, queues, et al in the Dev Division.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 5.  RE: Sandox/Testing Environment

    Posted 01-27-2022 22:16
    Thank you @Robert Wakefield-Carl for the recommendation. ​​

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    Vincent Sabolboro
    ATB Financial
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