Genesys Cloud (formerly PureCloud)

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Bulk Delete/Export of Recordings

  • 1.  Bulk Delete/Export of Recordings

    Posted 09-24-2020 11:14
    If you execute a bulk delete/export of recordings, is the Metadata still kept in Genesys Cloud.   i.e.  If I delete and export all recordings for the previous month (August) will I still be able to go into Genesys Cloud Performance and receive analytics for calls in August but the recordings will not be there, or is all information for the month of August gone?   Thanks.
    #Reporting/Analytics

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    Martin Bunting
    i3Vision Technologies Inc.
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  • 2.  RE: Bulk Delete/Export of Recordings

    GENESYS
    Posted 30 days ago
    Bulk export does not result in deletion of recording nor metadata. Bulk delete results in deletion of recording but does not delete/affect conversation related analytics data.

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    Jay Langsford
    Senior Director, Workforce Optimization Engineering
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