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Business users can now make and receive Genesys Cloud WebRTC calls on iOS devices. For more information, see Mobile apps for iOS and Android and FAQs: Communicate for iOS. This feature has no restriction by user or required user to access.
Filter and column enhancements to the Scheduled Callbacks view make it easier for contact center managers and supervisors to find and view additional callback information. Also, managers can now copy a callback Conversation ID to the clipboard to filter and share. For more information, see Scheduled Callbacks view. This feature requires the following subscription: Genesys Cloud User 1.
Contact center managers and supervisors can now select additional options when exporting data from a view. Managers can use these advanced options to select a delimiter for the exported data, include a summary row, exclude empty rows, and split the data by media type in the exported file. For more information, see Export view data. This feature requires the following subscription: Genesys Cloud User 1.
Developers can now use the Transcripts Aggregates Endpoint API to retrieve sentiment analysis information on digital interactions. For more information, see Transcripts Aggregate query in the Developer Center. The feature requires the following subscription: Genesys Cloud User 3.
Administrators can now restore deleted OAuth clients within seven days. OAuth clients older than 30 days will be deactivated for seven days before permanent removal. For more information, see the View, edit, or delete OAuth clients in your organization article. This feature has no restriction by user or required user to access.
Administrators can now set the number of retention days for Collaborate chat messages. For more information, see Change the retention days for Collaborate chat messages. This feature has no restriction by user or required user to access.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.