Genesys Cloud (formerly PureCloud)

Discussion Thread View
Expand all | Collapse all

Recording audio with specific settings

  • 1.  Recording audio with specific settings

    Posted 01-18-2021 11:44

    Hello,

    I want to record a call and I would like the audio to be in PCM_SIGNED 16bit 8kHz format, but I could not found where to set the appropriate settings.

    Also, does Genesys accept this particular format for recording?

    Thank you!


    #Unsure/Other

    ------------------------------
    Ioannis Gkouveros
    Omilia Ltd
    ------------------------------


  • 2.  RE: Recording audio with specific settings

    GCAP Member
    Posted 01-19-2021 10:47
    See here: https://help.mypurecloud.com/articles/enable-line-recording/

    ------------------------------
    Sven Schiller
    Kognitiv
    ------------------------------