Genesys Cloud CX (formerly PureCloud)

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Call Attached Data - Outbound Campaigns

  • 1.  Call Attached Data - Outbound Campaigns

    NEW MEMBER
    Posted 4 days ago
    Good day,

    We have Genesys Cloud integrated with MSD using the embeddable framework.

    For inbound calls, we are able to collect input via the IVR, Set Participant Data and have the collected info passed through to MSD.

    We need to do the same for campaigns that are loaded on Genesys, we need to pass through some of the values (i.e. CustomerNumber) from the Genesys Contact List to MSD for additional processing.

    Is there perhaps a way we can achieve this for Outbound campaigns?
    Regards,
    Sizo

    #AskMeAnything(AMA)
    #Integrations
    #Outbound

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    Sizo
    Consnet Pty Ltd
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  • 2.  RE: Call Attached Data - Outbound Campaigns

    Posted 20 hours ago
    Depends on the mode.  With agent less, you can run the same logic in an outbound flow.  For other modes, you can use a script that can read fields from the contact list and run data actions with that data and display the results to the agent.  Let me know if you need details.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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