Here is the latest ticket update we received:
As described at https://help.mypurecloud.com/articles/export-view-data/, exporting from Interactions views only exports historical data, typically > 1 day old. When you filter by date, such as Today and Yesterday, due to the source and volume of Interactions data, there might be a difference between what is shown in the view and what is exported. If there is a difference, you will receive a partial result indication, and the file shows the partial result date and time, including the most recent available transaction. A partial file is not run again. Because a partial export only includes data that is greater than one day old, when the data is available you need to create a new export based on the partial export time stamps, to include missing transactions. A partial result indication can still return the full result set, and the Partial Result Timestamp, indicating the most recent transaction, shows the data fell within the requested interval.
Other to be noted information can be located in the link as well specially the conditions, best practices and limitations.
https://help.mypurecloud.com/articles/export-view-data/
Export view data
------------------------------
Christopher Kaldenberg
EMS, Inc.
------------------------------
Original Message:
Sent: 10-22-2020 10:15
From: Sven Schiller
Subject: Blank Performance View Screens
We have this issue with blank Interactions report exports in our EMEA (Dublin) and AsiaPac (Sydney) tenants. I opened a high-priority case a couple of days ago, but haven't heard back, except that they were unable to reproduce. I can reproduce this just fine. Case #0002822557.
------------------------------
Sven Schiller
Kognitiv
------------------------------