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As described at https://help.mypurecloud.com/articles/export-view-data/, exporting from Interactions views only exports historical data, typically > 1 day old. When you filter by date, such as Today and Yesterday, due to the source and volume of Interactions data, there might be a difference between what is shown in the view and what is exported. If there is a difference, you will receive a partial result indication, and the file shows the partial result date and time, including the most recent available transaction. A partial file is not run again. Because a partial export only includes data that is greater than one day old, when the data is available you need to create a new export based on the partial export time stamps, to include missing transactions. A partial result indication can still return the full result set, and the Partial Result Timestamp, indicating the most recent transaction, shows the data fell within the requested interval.<o:p></o:p>
Other to be noted information can be located in the link as well specially the conditions, best practices and limitations.<o:p></o:p>
Export view data<o:p></o:p>
I spoke with Care – I believe they will be updating your case. There's an edge case issue that we are seeing where some interactions are failing and a fix is underway.
The fix for the blank export Interaction files under certain conditions is currently in QA and we hope to get that out this week or early next. It shouldn't be related to any new features / permissions.
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