Genesys Cloud (formerly PureCloud)

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Blank Performance View Screens

  • 1.  Blank Performance View Screens

    GCAP Member
    Posted 11 days ago
    Anyone having issues with blank Performance View screens today?  We have had a handful of individuals at three different locations pulling up blank Performance View screens.  It just started this morning.
    #Reporting/Analytics

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    Bruce Lambert
    Bright Horizons Family Solutions LLC
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  • 2.  RE: Blank Performance View Screens

    GENESYS
    Posted 5 days ago
    Bruce - I'm not aware of any issues.  is this resolved?  Did you log a care case?

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    Darlene Oordt
    Sr. Director Product Management
    Genesys - Employees
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  • 3.  RE: Blank Performance View Screens

    GCAP Member
    Posted 5 days ago
    This does not appear to be a PureCloud issue as I was able to impersonate the users and see their Performance View screens.  Thanks for the follow up Darlene.

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    Bruce Lambert
    Bright Horizons Family Solutions LLC
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