Our customer has an AD integration with Genesys cloud to be able to create/delete/update users and user info/contact info.
The integration works fine, but we seem unable to map the phone number in AD to the users extension number field in Genesys cloud.
- Also setting the synced number as "primary voice" seem to not work
To clarify:
We want the workphone number to be synced to the workphone extension field and not to the main number field.
- The main workphone number field should only contain the national prefix (i.e +47 for norway)
Any idea if that is possible?
It works just fine to do manually, but not sure how the AD mapping needs to be set up.
#Integrations------------------------------
Stian Andre Fiskebeck
Atea AS
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