No, there is not a webRTC plugin for the Genesys Cloud for Salesforce client, as the client itself executes inside the user's web browser and handles its own webRTC communication.  If you are in a salesforce experience that utilizes a single page (i.e. service console or a lightning app with console navigation), then the webRTC audio is handled directly in the client itself.  If you are utilizing multiple browser tabs with the client present, then there is a configuration option to pop out a web RTC window, and the webRTC audio stream is handled through that popped out window.

see:
https://help.mypurecloud.com/articles/genesys-cloud-for-salesforce-architecture/

https://help.mypurecloud.com/faqs/can-i-run-genesys-cloud-for-salesforce-in-multiple-browser-tabs/

https://help.mypurecloud.com/articles/browser-window-for-webrtc-phones/

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Richard Schott
Genesys - Employees

Original Message:
Sent: 03-31-2021 10:54
From: Stephen King
Subject: Salesforce and WebRTC Plugin

Would anyone know if there is a Salesforce WEBTRC Plugin?  Or is it just the standard Genesys Client used?
Thanks
#Ask Me Anything (AMA)
#Implementation
#SystemAdministration
#Telephony
#Unsure/Other

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Stephen King
AIG Technologies, Inc.
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