Genesys Cloud (formerly PureCloud)

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Salesforce and WebRTC Plugin

  • 1.  Salesforce and WebRTC Plugin

    GCAP Member
    Posted 14 days ago
    Would anyone know if there is a Salesforce WEBTRC Plugin?  Or is it just the standard Genesys Client used?
    Thanks

    #AskMeAnything(AMA)
    #Implementation
    #SystemAdministration
    #Telephony
    #Unsure/Other

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    Stephen King
    AIG Technologies, Inc.
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  • 2.  RE: Salesforce and WebRTC Plugin

    Posted 13 days ago
    https://partners.salesforce.com/servlet/servlet.FileDownload?file=00P3A00000kHhDwUAK
    Is this what you were looking for?

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    Daniel Cheng
    Edith Cowan University
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  • 3.  RE: Salesforce and WebRTC Plugin

    GENESYS
    Posted 13 days ago

    No, there is not a webRTC plugin for the Genesys Cloud for Salesforce client, as the client itself executes inside the user's web browser and handles its own webRTC communication.  If you are in a salesforce experience that utilizes a single page (i.e. service console or a lightning app with console navigation), then the webRTC audio is handled directly in the client itself.  If you are utilizing multiple browser tabs with the client present, then there is a configuration option to pop out a web RTC window, and the webRTC audio stream is handled through that popped out window.

    see:
    https://help.mypurecloud.com/articles/genesys-cloud-for-salesforce-architecture/

    https://help.mypurecloud.com/faqs/can-i-run-genesys-cloud-for-salesforce-in-multiple-browser-tabs/

    https://help.mypurecloud.com/articles/browser-window-for-webrtc-phones/



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    Richard Schott
    Genesys - Employees
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  • 4.  RE: Salesforce and WebRTC Plugin

    GCAP Member
    Posted 13 days ago
    Thanks for the information!

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    Stephen King
    AIG Technologies, Inc.
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