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Updates related to Edge Monitoring Idea CLPLA-I-448

  • 1.  Updates related to Edge Monitoring Idea CLPLA-I-448

    Posted 12 days ago
    Hi all,

    I was poking around Ideas and Community for information related to Edge monitoring and alerting capabilities and i found the below idea.

    https://purecloud.ideas.aha.io/ideas/CLPLA-I-448

    Its status is Accepted, but no Genesys presence or comments are shown.  Is this getting any active development at this time?  I see lots of requests for this type of functionality so I would be very interested in an update.

    Thanks!
    #PlatformAdministration
    #Roadmap/NewFeatures
    #SystemAdministration
    #Telephony

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    Joshua Davis
    Sr. Solution Engineer
    Altivon
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  • 2.  RE: Updates related to Edge Monitoring Idea CLPLA-I-448

    Top 25 Contributor
    Posted 12 days ago
    Along with SIP Traces and better MOS scoring as well as API access to Edge health, Genesys is working on a lot of enhances for this as well as auditing in the system.  As for monitoring of cloud edges, that is another story as access to that information could open them up to vulnerabilities which Genesys would not find favorable.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Updates related to Edge Monitoring Idea CLPLA-I-448

    Posted 6 days ago
    Do any Genesys folks have any additional insight into this one? CLPLA-I-448 is marked as "Accepted", what does this mean exactly? And where might it be in the product schedule?

    Thanks!

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    Chris Mayo
    Director, Technical Services
    Altivon
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  • 4.  RE: Updates related to Edge Monitoring Idea CLPLA-I-448

    GENESYS
    Posted 6 days ago
    Hey, Chris,

    The statuses are kind of explained by a graphic linked from the Product Ideas Lab tile in the Genesys Knowledge Network:

    So, Accepted just means Product Management thinks it is a good idea and they will start doing the planning within a year (maybe).

    Right now looks like it is in Backlog, but you would have to pester PM through your PSM to find out more.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 5.  RE: Updates related to Edge Monitoring Idea CLPLA-I-448

    Posted 5 days ago
    Thanks, George.

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    Chris Mayo
    Director, Technical Services
    Altivon
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