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HiI am planning to use BYOC Cloud in Japan (Tokyo region)As per the documentation for BYOC the entire range of AWS segment 220.127.116.11/20 needs to be opened.The question is, is there any specific range of Genesys cloud that is specific to Tokyo region or it is required to open the entire range 18.104.22.168/20 ?
Please let me know.
Thanks. I have gone through the details which you have shared.
BYOC Cloud public SIP IP addresses - Genesys Cloud Resource Center (mypurecloud.com)
- Regarding the above link, the IP Address which you have mentioned are of SIP servers & there are only 5 IP Address for Tokyo region. My understanding is that these ports needs to be opened only between Genesys Cloud <-> Cloud SIP provider ?
Is my understanding right ? it is not required to be opened in the corporate firewall.
- Regarding the above link, the link says it is required to open the range 22.214.171.124/20
So still my question is in my corporate firewall should I open the 126.96.36.199/20 range or is it possible to narrow down only to the tokyo Region range.
For the CIDR range, the same ports plus the UDP media port range. You have to use the full CIDR range.
So you mean , I need to you the range 188.8.131.52/20 in my corporate firewall. There is no way this range can be reduced.
Thanks.Apart from the range 184.108.40.206/20 , my understanding is that it is required to open the below additional IP Address as below.Since for SIP phone provisioning, the below URL needs to be opened,https://phone-home.ap-northeast-1.mypurecloud.jp , its corresponding IP Address also needs to be opened in the request.https://phone-home.ap-northeast-1.mypurecloud.jp URL resolves to 220.127.116.11, 18.104.22.168Is my understanding right that I need to open the access 22.214.171.124, 126.96.36.199 from my network where my SIP phones are connect ?
I was referring to the below URL, where they have mentioned how to configure polycom phone for manual provisioning.
Manually configure the provisioning information for the Polycom VVX phone - Genesys Cloud Resource Center (mypurecloud.com)
In the 3rd step, "Set the provisioning server address to the provisioning URL" , it is required to specify the provisioning end point address.
In my case it will be "https://phone-home.ap-northeast-1.mypurecloud.jp"
So if set the above in my polycom phone which placed in my LAN network, first the DNS will try to resolve the above URL.
Once it is resolved (188.8.131.52, 184.108.40.206) the phone needs to reach the IPs for provisioning.
So it will be required to open the above 2 IPs in the firewall required for the provisioning. This is my understanding.
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