Genesys Cloud CX (formerly PureCloud)

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Release note Aug 04

  • 1.  Release note Aug 04

    GCAP Member
    Posted 08-04-2021 09:59

    Dear Community ,

    Have seen in today's release update that Platform-  Enforce index search for divisions ,  we are having issue that agent in different divisions are able transfer call to other division, can  see wrapup , canned response .

    so new release fixed those issue ?  any one can update more about this ?
    #AskMeAnything(AMA)
    #Implementation


  • 2.  RE: Release note Aug 04

    Posted 08-05-2021 04:07
    I also need this feature

    #Enforce index search for divisions
    #Block transfer to user/queue different division
    ​​​

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    Francesco Sorace
    NTT Data Italia S.p.A.
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