Dear Community , 

Have seen in today's release update that Platform-  Enforce index search for divisions ,  we are having issue that agent in different divisions are able transfer call to other division, can  see wrapup , canned response . 

so new release fixed those issue ?  any one can update more about this ?
#Ask Me Anything (AMA)
#Implementation

I also need this feature

#Enforce index search for divisions
#Block transfer to user/queue different division
​​​

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Francesco Sorace
NTT Data Italia S.p.A.
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Original Message:
Sent: 08-04-2021 09:59
From: Noufal Ebrahim
Subject: Release note Aug 04


Dear Community ,

Have seen in today's release update that Platform-  Enforce index search for divisions ,  we are having issue that agent in different divisions are able transfer call to other division, can  see wrapup , canned response .

so new release fixed those issue ?  any one can update more about this ?
#Ask Me Anything (AMA)
#Implementation