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I am a new Junior Developer and I've been tasked to research more about Flow Outcomes and Flow. We want to measure the effectiveness of a prompt by having the ability to track the disconnects at certain blocks. So far, I looked into Performance > Flow Outcomes and Flow and found great data there (especially with Destination > Exits and Disconnects) but not entirely too sure if there are APIs I can use or other logic/methods out there. Also, I was checking out Interactions > Timeline and it describes in great detail when the call has been disconnected, by who, and the duration. I thought that data was perfect and I wanted to see if there's a way to grab it.
I apologize if this is not the right place to post this, but please do let me know if there are more appropriate communities to post this in!
Any help would be greatly appreciated!
Thanks so much,
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