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  • 1.  Schedules

    Posted 08-15-2019 12:53
    Is there a limit to how many historical schedules PureCloud keeps? It seems as though any schedules older than 6 months are deleted. I tried looking on the Knowledge Network but I had no luck.
    #Unsure/Other

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    [Eric] [Mendez]
    [Work Force Manager]
    [AXA US]
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  • 2.  RE: Schedules

    GENESYS
    Posted 08-20-2019 09:02
    Currently they will be kept until a user deletes them, deletes the management unit, or the org terminates contract. The user interface supports showing a max of 26 weeks back and 26 weeks forward from the earlier of the current week or the last week in which a schedule exists. There is also a search function (Search button on schedule list page right next to Add button) if the schedule falls outside of that window. The same is true for short-term forecasts.

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    Jay Langsford
    Senior Director, Workforce Optimization Engineering
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