Genesys Cloud CX (formerly PureCloud)

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URL Link in Expression

  • 1.  URL Link in Expression

    Posted 11-13-2020 04:05
    Hello there,

    is it possible to insert URL link into an expression? I tried using HTML but it shows me an error and I did not find anything in function library that could allow that.. Thanks :)

    Sandra
    #PlatformAdministration

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    Sandra Kakasova
    IKEA Ceska Republika
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  • 2.  RE: URL Link in Expression

    GENESYS
    Posted 11-13-2020 08:14
    Do you mean in a script?

    https://help.mypurecloud.com/articles/link-script-component/

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    Melissa Bailey
    Genesys - Employees
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  • 3.  RE: URL Link in Expression

    Posted 11-13-2020 08:20
      |   view attached
    Hi,

    no, I mean here, in our chat flow, I have text that is shown when the condition is met and I would like to include URL link to that body text:



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    Sandra Kakasova
    IKEA Ceska Republika
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  • 4.  RE: URL Link in Expression

    GCAP Member
    Posted 12-21-2020 03:17

    Hello, we discussed with developer and seems there is no way how to make it in chat. Is there somebody having workaround? Thanks, Bara



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    Barbora Malkovska
    IKEA Ceska Republika
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