We have an in-flight project where the Customer has asked for a visual indication of the call direction for an Agent.
That is, they want to be able to check whether an Agent is on an Inbound or Outbound Call (or Interaction), separate to showing as 'Communicating' versus 'Interacting'. For example, the Call History indicates Outbound Calls using a phone icon with an arrow.
Neither the 'Wallboards' nor the 'Performance Views' seem to show this.
Is this available in Cloud product, before we start investigating API development or 3rd party product?
Thanks in advance.
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Thanks and regards,
Malcolm Green
Nexon Asia Pacific
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