Genesys Cloud (formerly PureCloud)

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Third-party text-to-speech delay

  • 1.  Third-party text-to-speech delay

    Posted 14 days ago
    Edited by Rogier Thomas 12 days ago


    I'm testing quit a while on TTS and recently with Google TTS now it is supported. Great functionality to my opinion.

    However, I experience quit often delay and even losing audio prompts during a call. It didn't occur on Amazon Polly before.

    Is this something other experience aswell or can you modify timers or anything on GC or Google side?

    Thanks in advance 👍

    Rogier Thomas


    Rogier Thomas
    Cloudoe BV