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Hi All,I have been trying to find a simpler way to configure ACD Routing with Timeout within Architect, but unable to do so until now.I am trying to achieve the following-1. The call has been transferred to Queue A at a certain point.2. If the call remains in Queue for more than say 30 seconds, I would like to Escape this queue and send the call to a Queue B.Does anyone know if there is any Timeout Configuration parameter in the Transfer to ACD block or somewhere else?The only way I could think of achieving this is having a duration check in the In Queue flow and then transfer it out again once we hit the threshold.Thanks in Advance!
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